Privacy policy
This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from https://www.rossettibike.us/ (the “Site”).
PERSONAL INFORMATION WE COLLECT
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”
We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.
Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information.”
When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.
HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
Communicate with you;
Screen our orders for potential risk or fraud; and
When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
SHARING YOUR PERSONAL INFORMATION
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
BEHAVIOURAL ADVERTISING
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by:
FACEBOOK - https://www.facebook.com/settings/?tab=ads
GOOGLE - https://www.google.com/settings/ads/anonymous
BING - https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.
DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
YOUR RIGHTS
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
DATA RETENTION
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
CHANGES
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.
CONTACT US
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by WhatsApp
Collapsible content
Can I return an item if I choose the wrong size?
Since all of our apparel is custom made to order, we cannot accept returns on any customized or personalized orders. We will happily exchange items that do not fit for another size and send free replacements for any item not made correctly to its specifications.
For orders without any customizations or personalization, we will issue an 80% money-back guarantee. The 20% covers the restocking of unused and undamaged items.
What types of fabrics do you use for jerseys? Is it just the budget Chinese fabric?
No! Unlike most other's who try to sell in our price range, we use an upgraded long-weave polyester that has a softer feel, while maintaining it's moisture wicking properties.
All summer and autumn gear also feature a light weight 120 GSM mesh on the side panels to help with cooling.
Winter gear comes in either in the same cooling fabric as summer gear, or in a 160 GSM fleece lined version for colder weather.
Do you have different materials for your winter jerseys?
Yes. All of our winter jersey range can be customized to be lined with thermal fleece for ultimate warmth in those cold months.
What types of chamois do you use in your cycling bibs?
All cycling bibs and knicks at Rossettibike.us use a premium, breathable 9D silicone gel pad suitable for all type of cycling. You can see an image of the chamois on each product page.
Do you use grippers on your cycling bibs and knicks?
Yes, we use our 45mm low-profile pro-band gripper for all shorts, knicks and bibs to provide extra comfort compared to a standard gripper.
Is your gear Chinese or US sizes?
Is your gear Chinese or US sizes?
Our sizing falls more in line with Asian sizing and is typically a size smaller than US standard.
Our recommendation is if you are between sizes, pick the larger of the two. Of course, with any apparel, every brand is different, so we encourage you to check our sizing charts before purchase
Do you ship worldwide?
Yes. We provide standard and express shipping to over 108 countries around the world.
There are be some rare locations we are unable to ship to. If you happen to be located in one of those countries, we will contact you before the order is processed.
How long does shipping take?
Standard shipping usually takes between 6 and 12 business days from the time time the order is dispatched.
Express shipping is usually takes 2-5 business days to most major markets.
Please remember that most of the items are custom made to order so it takes 3-5 days to make your order from scratch before it is dispatched.
Please note, we cannot guarantee shipping times on behalf of the carriers. These are their publicly advertised delivery schedules.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system.
If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For various reasons, items in the same purchase may sometimes be sent in separate packages depending on availability of the item at time of order, if they are customized, or should they require different packaging types.
This will not add any cost to your order but may result in packages arriving separately.
If you have any other questions, please contact us and we will do our best to help you out.
Can I cancel my order?
All orders can be canceled up until the point they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours.
Once the packaging and shipping process has started, it can no longer be cancelled.
Can I request an exchange for an item that doesn't fit?The product doesn’t fit?
No problem. We will arrange the new order for you at a discount of 80% off the original item (well below the cost for us to manufacture, pack and dispatch) and send an email with details for finalizing the new order.
For the full process, check our Return Policy.